Return and Refund Policy

Last updated: [6th Aug., 2024]

At Rersly, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines the conditions under which products can be returned and refunds issued.

1. Returns

1.1 Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• You must provide the receipt or proof of purchase.
• The return request must be made within [X] days of receiving the item.

1.2 Non-returnable Items

Certain items are non-returnable and cannot be refunded, including:

• Custom or personalized items.
• Final sale or clearance items.
• Gift cards.

1.3 How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at Cecilia@rersly.com with your order number and reason for return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
3. Ship the item back to us using a trackable shipping method. You are responsible for paying for your own shipping costs for returning your item unless the item was defective or incorrect.

2. Refunds

2.1 Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

• Refund Timeline: Refunds will be processed within [X] business days after we receive your return.
• Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., you received an incorrect or defective item).

2.2 Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

• Bank Account: Check your bank account again.
• Credit Card Company: Contact your credit card company; it may take some time before your refund is officially posted.
• Bank: Contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at Cecilia@rersly.com.

3. Exchanges

3.1 Exchange Process

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at Cecilia@rersly.com for further instructions.

4. Return Shipping

4.1 Return Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item unless the item was defective or incorrect.
• If you receive a refund, the cost of return shipping will be deducted from your refund unless it was due to our error.

5. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at:

Rersly
Email: Cecilia@rersly.com
Website: www.rersly.com