Shipping Policy

Last updated: [6th Aug., 2024]

Welcome to Rersly! This Shipping Policy outlines the terms and conditions related to the shipping of products purchased through our website www.rersly.com. By placing an order, you agree to the terms of this Shipping Policy.

1. Order Processing

1.1 Processing Time

• All orders are processed within [X] business days (Monday to Friday) after the order is placed. Orders are not processed or shipped on weekends or holidays.
• If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

1.2 Order Confirmation

• After placing an order, you will receive an email confirmation containing your order details and tracking information once your order has shipped.

1.3 Order Changes

• Changes to your order (such as delivery address changes or item modifications) can be made within [X] hours of placing the order by contacting our customer support at Cecilia@rersly.com.

2. Shipping Rates and Delivery Estimates

2.1 Shipping Rates

• Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
  • Standard Shipping: Estimated delivery within [X] business days.
  • Express Shipping: Estimated delivery within [X] business days.

2.2 Delivery Estimates

• Delivery times are estimates and are not guaranteed. While we strive to meet delivery timelines, delays may occur due to factors beyond our control, such as customs processing or carrier delays.

2.3 Free Shipping

• Free shipping is available for orders over [X] USD to select destinations. Free shipping offers and promotions are subject to change without notice.

3. International Shipping

3.1 Countries We Ship To

• Rersly currently ships to the following countries: Germany, Poland, France, Italy, Singapore, North America, Japan, and Korea.
• International shipping rates will be calculated at checkout based on the destination and shipping method selected.

3.2 Customs, Duties, and Taxes

• Rersly is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
• Customs clearance procedures can cause delays beyond our original delivery estimates.

4. Shipment Confirmation and Order Tracking

• You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

5. Damages and Missing Items

5.1 Damages

• Rersly is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

5.2 Missing Items

• If your shipment is missing items, please contact us at Cecilia@rersly.com within [X] days of receiving your order. We will work to resolve the issue promptly.

6. Returns and Exchanges

• For information about returns and exchanges, please refer to our Return Policy.

7. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

Rersly
Email: Cecilia@rersly.com
Website: www.rersly.com